Contact Earnin Customer Service
Earnin Phone Numbers and Emails
Toll-Free Number:
-
1 (888) 551-1784
Customer Service:
-
1 (415) 691-7243The number is currently not in service
Earnin Emails:
Complaints/ Feedback
Customer Service
Jobs/ Career
Earnin Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Earnin Customer Service Rating
4.4 out of 5
Contact Method Distribution
97% phone, 3% email
Most Popular Earnin Phone Number
1 (888) 551-1784
Most Popular Earnin Email Address
care@earnin.com
Average Hold Time
Less than 1 minute
Average Calls duration
1 minute
Call Volume by Day
View full overview ›
Earnin Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Earnin Customer Service Rating | 4.4 out of 5 |
| Contact Method Distribution | 97% phone, 3% email |
| Most Popular Earnin Phone Number | 1 (888) 551-1784 |
| Most Popular Earnin Email Address | care@earnin.com |
| Average Hold Time | Less than 1 minute |
| Average Calls duration | 1 minute |
| Overall Customer Sentiment | Mostly satisfied |
| Earnin Live Agent Availability | 30% of callers successfully reach a real person |
| Common Reasons for Contact | Account, request for information, payments and charges |
| Issue Resolution Rate | Low (4% reported full resolution) |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Earnin | First and last name, email or phone number |
Call Volume by Day
Contact Information
Earnin Website:
Earnin Help Center:
Corporate Office Address:
Activehours, Inc. dba EarnIn
260 Sheridan Ave
Palo Alto,
California
94306
United States
Other Info (opening hours):
Mailing Address:
Legal Department
200 Portage Ave.
Palo Alto, CA 94306
Summary of Earnin Customer Service Calls
20.9K
TOTAL
CALLS
CALLS
00:53
AVG CALL
DURATION
DURATION
4%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Earnin?
Account Question:
- “Log in”
- “Login trouble”
- “Can't get in my account”
Request for Information Question:
- “Income Verification”
- “Update issue”
- “Want to update my phone number”
Payments and Charges Question:
- “I received a deposit of 4 cents but the company is saying I can’t receive the $50 due to an issue that needs to be resolved”
- “Dispute”
- “Payment”
Product/ Service Question:
- “I broke my other phone got a new one and I need in to my account please”
- “Work address”
- “Upset debited my account before time”
Return/ Replace Question:
- “To change payment date”
- “Change my pay date”
- “I need to change my phone number and email”
Activation/ Cancellation Question:
- “Cancel account”
- “Cancel my damn account”
- “Cancel subscription”
Employment Question:
- “Need my paycheck transferred back over to my bank account”
- “Trying to upload my paychecko”
- “Paycheck”
Website/ Application Question:
- “App won't allow me to update bank info”
- “Not able to complete application online”
- “Application”
Shipping and Delivery Question:
- “Location”
- “I did not receive my transfer request that I processed on the 22nd of December.”
- “Did not receive the money in my account”
Refund Question:
- “Refund my money”
- “Refund”
- “Refund my money I don't have earnin app downloaded on my phone”
Staff Question:
- “Talk with customer service”
- “Customer service”
- “Customer service being rude”
Cards Question:
- “Unlink cards”
- “Card”
- “Taking money off my card”
Other Question:
- “No check”
- “I get a retirement check, and I don't have an email for it”
- “Not letting add my social security info”
Compare Earnin Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Earnin