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Contact Earnin Customer Service

How to Reach a Person at Earnin

Verified Contact Information

Toll-Free Number:

  • 1-888-551-1784
Call Now
Send Message

Customer Service:

  • 1-415-691-7243
    This number is currently not in service

Complaints/ Feedback:

complaints@earnin.com

Customer Service:

care@earnin.com

Jobs/ Career:

hr@earnin.com

Legal:

legal-notices@earnin.com
Copyright Infringement Inquiries
privacy@earnin.com
Privacy Inquiries

Media:

press@earnin.com
Press Inquiries

Earnin Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Earnin Phone Number
1 (888) 551-1784
Average Hold Time
Up to 3 minutes
Average Calls duration
1 minute
Most Popular Earnin Email Address
care@earnin.com
Earnin Live Agent Availability
30% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
View full overview

How to Contact Earnin Customer Service?

If you have questions about Earnin's Agreements or operational procedures, you can call the company at the designated phone number, 1-888-551-1784. This Earnin contact number serves as a means to address a spectrum of concerns, including comprehension of the working process, resolution of issues related to fund transfers, repayment intricacies, and effective account management. The Earnin customer service team is committed to providing holistic assistance, guaranteeing a smooth and seamless encounter with their services. Whether it is clarifying terms or resolving specific issues, call Earnin to receive tailored guidance and support.

To get in touch with Earnin customer service via email, you have two specific avenues at your service. First, if you need general assistance or have questions, use the customer service email address, care@earnin.com. Similarly, when you are required to send in complaints and address concerns, the Earnin customer service email address is complaints@earnin.com. These Earning customer service email channels are thoughtfully established to cater to varying needs, ensuring customers can effectively communicate their questions, issues, or feedback to the Earnin customer service team. This particular approach to contacting customer service ensures that the customers receive timely and tailored assistance whenever necessary.

You can also contact Earnin contact support through the live chat feature. However, the contact support via the live chat functionality is only accessible on the mobile app. Contrarily, Earnin offers alternative methods to contact the customer service team. For instance, to get in touch with the 24 hour customer service number live person, dial 1-888-551-1784, which is the contact support for customer service-related issues. Alternatively, you can email Earnin customer service at care@earnin.com for general inquiries and assistance. If you prefer a more traditional method of communication, send correspondence or mail to the attention of Activehours Inc. dba Earnin, specifically addressed to the company contact support, at 200 Portage Ave., Palo Alto, California, USA 94306.

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Contact Information

Earnin Website:

Earnin Help Center:

Corporate Office Address:

Activehours, Inc. dba EarnIn
260 Sheridan Ave
Palo Alto, California 94306
United States

Other Info (opening hours):

Mailing Address:

Legal Department

200 Portage Ave.

Palo Alto, CA 94306

More contact details

How Customers Rate Earnin Support?

4.5 / 5
Good

Based on 21.5K calls to Earnin customer support through PissedConsumer.com and 11 survey responses.

Total Calls
21.5K
Avg Call Duration
00:53
Issues Resolved
4%

Why Customers Call Earnin?

Top Reasons of Customers Calls

  • Account 32%
  • Customer Inquiries & Issues 18%
  • Payments and Charges 15%
  • Request for Information 14%
  • Product/ Service 7%
  • Return/ Replace 3%
  • Website/ Application 2%
  • Activation/ Cancellation 2%
  • Employment 2%
  • Shipping and Delivery 2%
  • Refund <1%
  • Staff <1%
  • Cards <1%
  • Payments & Transfers <1%
  • Fraud & Security Issues <1%
  • Phone & Devices <1%

Account

32%
  • "Close account"
  • "I'm not able to get into my account"
  • "My account is paused"

Customer Inquiries & Issues

18%
  • "Can't pull fiunds"
  • "Want to get earnin"
  • "Nesecito que me quiten lo que se transfiere solo 100 no quiere que se transfiera automaticamente"

Payments and Charges

15%
  • "Payment"
  • "Overcharged"
  • "got paid a day late now i can't max out my earnings but i need to cause i have bills"

Request for Information

14%
  • "Need help"
  • "Need help with income verification"
  • "Reschedule payment to next payday"

Product/ Service

7%
  • "Loan questions"
  • "Can't get it to work"
  • "Not able to access advance"

Return/ Replace

3%
  • "Change due date"
  • "To change email"
  • "About changing bank accounts"

Website/ Application

2%
  • "App needs help"
  • "Trouble on site"
  • "Not able to complete application online"

Activation/ Cancellation

2%
  • "Cancel account"
  • "Ayuda para cancelar mi cuenta"
  • "Cancel my account immediately"

Employment

2%
  • "Paycheck"
  • "I haven't received my paycheck and I want it i shouldn't have to wait until money just for my money to transfer"
  • "Employment issue"

Shipping and Delivery

2%
  • "My money never came"
  • "I'm retired and I'm filling out the form and it's asking me for employee email address and location. What should I put?"
  • "Didn't receive the money."

Refund

<1%
  • "Refunds"
  • "Refund my money"
  • "Refund"

Staff

<1%
  • "Terrible customer service"
  • "Customer service representative"
  • "Stop service immediately!!!"

Cards

<1%
  • "Card"
  • "Debt card"
  • "Unlink cards"

Payments & Transfers

<1%
  • "Funds"
  • "Money transfer"
  • "Cash out"

Fraud & Security Issues

<1%
  • "Scammed"
  • "Security"

Phone & Devices

<1%
  • "New phone"

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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